Welcome to Drapper Woods SF. These Terms of Service (“Terms”) apply to your use of drapperwoodsf.com (the “Site”) and to any purchase you make from us. By using the Site or placing an order, you agree to these Terms. If you don’t agree, please don’t use the Site.

In these Terms, “we,” “us,” and “our” mean Drapper Woods SF, 455 Mission Bay Blvd S, San Francisco, CA 94158, United States. “You” means the person using the Site or placing an order.

1. Our Policies

These Terms include the following policies, which also apply to your purchase:

If these Terms conflict with one of those policies on a specific topic, such as returns or shipping, the specific policy applies.

2. Eligibility and Accounts

  • You must be at least 18 years old to place an order.
  • If you create an account, please keep your login details confidential. You’re responsible for activity on your account. Tell us right away if you believe someone has accessed it without permission.
  • Please give accurate contact, billing, and delivery information so we can fulfill your order.

3. Products, Materials, and Natural Variation

  • Solid wood is natural. Each piece has unique grain patterns, knots, color variation, and mineral streaks. Reclaimed wood may also show nail holes, saw marks, and weathering. These are natural characteristics of the material, not defects, and no two pieces are identical.
  • Color and finish. We photograph our products to show their color and finish as accurately as possible. Colors may look slightly different depending on your screen, and wood tones naturally deepen over time.
  • Dimensions. Because every piece is handmade, finished dimensions may vary from those listed by up to ±¼ inch (6 mm). Any larger variation will be treated as a defect under our Refund & Return Policy.
  • Product information. We work to keep product descriptions, specifications, and images accurate. If you find an error, please let us know.

4. Orders and Acceptance

  • When you place an order, you are offering to buy the products in it. Your order is accepted when we send you an order confirmation email.
  • We may decline or cancel an order, with a full refund, if:
    • the product was listed at an obviously incorrect price;
    • we can’t obtain the materials needed to build it;
    • the delivery address is outside our shipping area; or
    • the payment can’t be verified or appears fraudulent.
    We will always tell you the reason by email.

5. Prices and Payment

  • All prices are in US dollars (USD).
  • Applicable sales tax is calculated by delivery address and shown at checkout before you pay.
  • Shipping within the contiguous United States is free, as described in our Shipping Policy.
  • The price shown at checkout is locked once you place your order. Payment terms are explained in our Payment Methods & Billing Policy.

6. Made-to-Order Production and Lead Times

  • Furniture is built after you order. The production and delivery times on our Site and in your confirmation email are good-faith estimates, explained in our Shipping Policy.
  • If your order will ship later than estimated, we will email you a revised date, and you may cancel for a full refund.
  • Material substitutions: If the wood species or finish you chose becomes unavailable, we will contact you before making any change. We will only substitute a material with your approval. If you don’t approve, you may cancel for a full refund.

7. Returns, Cancellations, and Defects

Your rights to cancel, return, or get a refund, and our commitments for damaged or defective items, are set out in our Refund & Return Policy and Order Cancellation Policy.

8. Product Care and Use

To keep your furniture in good condition, please follow the care instructions on the product page or included with your order. We are not responsible for damage caused by misuse, improper care, excessive moisture or heat, alterations, or normal wear and tear.

9. Reviews and Submissions

  • If you post a review or comment, it must be honest, based on your own experience, and free of offensive, unlawful, or misleading content.
  • We do not edit reviews to change their meaning, and we do not pay for or write reviews ourselves. We may remove reviews that break these rules.
  • By posting a review, you allow us to display it on our Site.

10. Acceptable Use of the Site

You agree not to:

  • use the Site for any unlawful or fraudulent purpose;
  • try to interfere with the Site’s security or operation;
  • use automated tools to scrape or copy Site content without permission; or
  • place orders using false information or a payment method you aren’t authorized to use.

11. Intellectual Property

The Site’s content, including text, logos, product photography, and original furniture designs, is owned by Drapper Woods SF or used with permission, and is protected by intellectual property laws. You may view and share links to our pages for personal use. You may not copy, reproduce, or use our content for commercial purposes without our written permission.

12. Third-Party Links and Services

The Site may link to third-party services, such as carrier tracking pages, PayPal, or Stripe. We don’t control those services and aren’t responsible for their content or practices.

13. Disclaimer

Except as stated in these Terms and our policies, the Site is provided “as is” and “as available.” We don’t guarantee that the Site will always be uninterrupted or error-free. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be waived.

14. Limitation of Liability

To the fullest extent permitted by law:

  • Drapper Woods SF is not liable for indirect, incidental, special, or consequential damages arising from your use of the Site or our products.
  • Our total liability for any claim relating to a product is limited to the amount you paid for that product.

These limits do not affect the repair, replacement, and refund remedies in our Refund & Return Policy. They also do not apply to liability that cannot be limited by law, such as liability for gross negligence or willful misconduct.

15. Resolving Problems

If you have a problem with your order or the Site, please contact us first at info@drapperwoodsf.com or +1 415-728-2597. Most issues can be resolved quickly, and we will respond within 1 business day. If we can’t resolve a dispute informally within 30 days, either of us may bring a claim in small claims court or in the courts described below.

16. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law rules. Any legal action will be brought in the state or federal courts located in San Francisco County, California, unless the law where you live gives you the right to bring a claim elsewhere.

17. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with a new “Last updated” date. The Terms in effect when you place an order apply to that order.

18. General

  • If any part of these Terms is found unenforceable, the rest remains in effect.
  • Our failure to enforce any part of these Terms is not a waiver of our right to do so later.
  • These Terms, together with the policies listed in Section 1, are the entire agreement between you and Drapper Woods SF regarding your use of the Site and your purchases.

19. Contact Us

Drapper Woods SF
455 Mission Bay Blvd S, San Francisco, CA 94158, United States
Email: info@drapperwoodsf.com
Phone: +1 415-728-2597
Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time