At Drapper Woods SF, checkout is simple and secure, and our pricing is transparent. This page explains which payment methods we accept, when you’re charged, and how billing and refunds work.

Accepted Payment Methods

We accept the following payment methods for orders shipped within the United States:

Credit and debit cards, processed securely by Stripe:

  • Visa
  • Mastercard
  • American Express
  • Discover

PayPal: pay with your PayPal balance, or with a bank account or card linked to your PayPal account. Choose PayPal at checkout, and you’ll be taken to PayPal’s secure site to complete payment.

We do not accept cash, checks, money orders, wire transfers, or cryptocurrency, and we never ask for payment by any method outside our website checkout.

Payment Security

  • Encrypted checkout: Our entire website is protected with SSL/TLS encryption, so your information is encrypted between your browser and our site.
  • Secure processors: Card payments are handled by Stripe, a PCI DSS Level 1 certified payment processor, which is the highest level of payment security certification. PayPal payments are handled on PayPal’s own secure platform.
  • No card storage: Your full card number, security code, and PayPal login are entered directly with Stripe or PayPal. They are never stored on our servers.

Currency and Pricing

  • All prices are in US dollars (USD).
  • The price at checkout is the price you pay. Your order total is locked once your order is placed, even if a product’s price changes later.
  • Sales tax: Applicable state and local sales tax is calculated by delivery address and shown at checkout before you pay.
  • Shipping: Standard shipping within the contiguous United States is free. See our Shipping Policy.
  • No hidden fees: We don’t add surcharges for paying by credit card or PayPal.

When You’re Charged

  • Full payment at checkout: Because each furniture piece is built to order, your payment method is charged in full when you place your order. This lets us begin sourcing materials and production.
  • Order confirmation: You’ll receive an itemized email receipt with your order number right after your payment goes through. If you don’t see it within an hour, check your spam folder or contact us.

Declined Payments and Order Verification

  • If your payment is declined, your order will not be placed and you won’t be charged. Please check your card details or billing address, or try another payment method.
  • To protect our customers, some orders may be reviewed for fraud prevention. If we need to verify your order, we’ll contact you by email or phone. If we can’t verify it, we’ll cancel it and issue a full refund.

Refunds

Approved refunds are always returned to your original payment method:

  • Card payments: refunded to the same card. Your card issuer may take 3–5 business days to show the credit.
  • PayPal payments: refunded to your PayPal account, usually within 1–3 business days.

Billing Questions and Disputes

If you notice an unexpected charge, a duplicate charge, or an incorrect amount, please contact us first. We can usually resolve billing problems within 1–2 business days, which is faster than filing a dispute with your bank or PayPal.

Drapper Woods SF
455 Mission Bay Blvd S, San Francisco, CA 94158, United States
Email: info@drapperwoodsf.com
Phone: +1 415-728-2597
Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time