Drapper Woods SF (“we,” “us,” “our”) operates the website drapperwoodsf.com (the “Site”). This Privacy Policy explains what personal information we collect when you visit the Site, place an order, or contact us, how we use and share it, and the choices and rights you have.

Business contact:
Drapper Woods SF
455 Mission Bay Blvd S, San Francisco, CA 94158, United States
Email: info@drapperwoodsf.com | Phone: +1 415-728-2597
Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

1. Information We Collect

Information you provide to us

  • Contact and order details: name, email address, phone number, billing address, and shipping address.
  • Account information: username, password, and order history, if you create an account.
  • Custom order details: dimensions, finish preferences, sketches, room measurements, or photos you send us for a custom quote.
  • Communications: messages you send through our contact form, by email, or by phone, including photos submitted for damage or return claims.
  • Reviews: your name, rating, and comments if you post a product review.

Payment information
Payments are processed by Stripe. Your full card number is entered directly into Stripe’s secure payment form and is not stored on our servers. We receive only limited details from Stripe, such as the card type, the last four digits, and confirmation that the payment went through.

Information collected automatically

  • Device and usage data: IP address, browser type, device type, the pages you view, and how you arrived at the Site.
  • Shopping activity: items you view, add to your cart, wishlist, or comparison list, and purchase.
  • Cookies and similar technologies: see Section 5.

2. How We Use Your Information

We use personal information to:

  • process and fulfill your orders, including production, payment, shipping, and delivery scheduling;
  • send order confirmations, production updates, shipping and tracking notices, and responses to your inquiries;
  • handle returns, refunds, cancellations, and damage claims;
  • prepare quotes for custom pieces;
  • maintain your account, cart, and wishlist;
  • prevent fraud and keep the Site and payments secure;
  • understand how the Site is used so we can improve it;
  • send marketing emails, but only if you have opted in (you can unsubscribe at any time using the link in any email);
  • comply with legal, tax, and accounting obligations.

3. How We Share Your Information

We do not sell your personal information for money. We share information only as described below:

  • Payment processing: Stripe, to process payments and prevent fraud.
  • Shipping and delivery: freight and parcel carriers (such as FedEx Freight, UPS, FedEx Ground, and white-glove delivery partners), which receive your name, delivery address, and phone number so they can schedule and complete delivery.
  • Website hosting and operations: our web hosting provider and the WordPress/WooCommerce software and plugins that run the Site, including our email delivery service.
  • Analytics and advertising: Google Analytics, Google Ads, and Google Merchant Center, which help us measure Site traffic and the performance of our ads (see Section 5).
  • Legal reasons: when required by law, subpoena, or court order, or when needed to protect our rights, prevent fraud, or protect the safety of others.
  • Business transfers: if our business is sold or merged, customer information may be transferred to the new owner, who will remain bound by this policy.

4. How Long We Keep Your Information

  • Order and transaction records: up to 7 years, to meet tax and accounting requirements.
  • Account information: until you delete your account or ask us to delete it.
  • Customer service messages and custom quote files: up to 3 years after our last contact with you.
  • Marketing email list: until you unsubscribe.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Run the store (essential): keep items in your cart, keep you signed in, and secure checkout. The Site cannot work properly without these.
  • Measure performance (analytics): understand which pages are visited and how visitors use the Site.
  • Advertise (marketing): measure the results of our Google ads and show relevant ads to people who have visited our Site.

You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may not work. You can also adjust Google ad personalization at adssettings.google.com and opt out of Google Analytics using Google’s browser add-on.

6. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Know and access the personal information we hold about you;
  • Correct inaccurate information;
  • Delete your personal information, except for information we must keep by law, such as tax records;
  • Receive a copy of your information in a portable format;
  • Opt out of the use of your information for targeted advertising (called “sharing” under California law);
  • Limit the use of sensitive personal information (we do not use sensitive personal information for purposes that would require this).

California residents: Under the California Consumer Privacy Act (CCPA), as amended by the CPRA, you have the rights listed above. We do not sell personal information. Our use of advertising cookies may count as “sharing” for cross-context behavioral advertising. To opt out, email info@drapperwoodsf.com with the subject “Do Not Share,” or enable the Global Privacy Control (GPC) signal in your browser. We treat a GPC signal as a valid opt-out request for that browser. We do not knowingly sell or share the personal information of anyone under 16.

How to make a request: Email info@drapperwoodsf.com or call +1 415-728-2597.

  • We may ask you to confirm details of a past order to verify your identity before we act on a request.
  • You may use an authorized agent to make a request for you, but we will need proof that they are authorized.
  • We will respond within 45 days, as required by California law.
  • We will never discriminate against you or charge you different prices for exercising your rights.

7. Data Security

The entire Site is protected with SSL/TLS encryption, and payments are handled through Stripe’s secure, PCI-compliant platform. Access to customer information is limited to the people who need it to fulfill orders and provide support. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

8. Children’s Privacy

The Site is intended for adults, and our products are sold to adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

9. Third-Party Links

The Site may link to websites we do not control, such as carrier tracking pages or social media. Their privacy practices are governed by their own policies.

10. Changes to This Policy

We may update this policy when our practices or the law change. We will post the updated version on this page with a new “Last updated” date. If we make significant changes, we will notify you by email or with a notice on the Site.

11. Contact Us

For questions about this policy or to exercise your privacy rights:

Drapper Woods SF
455 Mission Bay Blvd S, San Francisco, CA 94158, United States
Email: info@drapperwoodsf.com
Phone: +1 415-728-2597 (Monday–Friday, 9:00 AM–5:00 PM PT)