Shipping Policy

Drapper Woods SF ships to addresses in the contiguous United States (the lower 48 states and Washington, D.C.). Shipping is free on every order, with no minimum purchase. Furniture is handcrafted to order in our San Francisco studio, so please review the production and delivery times below before you order.

Shipping at a Glance

Business days are Monday–Friday, excluding US federal holidays.

Where We Ship

We ship to: residential and business addresses in the lower 48 states and Washington, D.C.

We do not currently ship to:

• PO boxes
• APO/FPO/DPO military addresses
• US territories (such as Puerto Rico or Guam)
• Addresses outside the United States

Alaska and Hawaii: Our standard free shipping does not cover these states. Please email info@drapperwoodsf.com before ordering with your ZIP code and the item you’re interested in, and we’ll reply within one business day with a freight quote. Do not place an order for an Alaska or Hawaii address without a confirmed quote. If one is placed, we will contact you and fully refund it if you prefer not to proceed.

Business deliveries: Office furniture such as conference tables and reception desks can be delivered to business addresses. Please include a contact name and phone number for the delivery appointment, and tell us about any loading dock, freight elevator, or building delivery hours.

Shipping Costs

• Standard shipping is free on every item and every order, with no minimum purchase.
• No added fees: we don’t charge fuel surcharges, handling fees, or crating fees.
• Sales tax: applicable sales tax is calculated by delivery address and shown at checkout before you pay.
• The only shipping charges you could ever face are those listed under “Missed or Refused Deliveries” below, and those are avoidable.

Production and Delivery Timeline

1. Order cutoff. Orders placed by 2:00 PM Pacific Time on a business day are processed that day. Orders placed later, on weekends, or on holidays are processed the next business day.

2. Production (furniture). Each furniture piece is built after you order. Production takes 10–25 business days, depending on the size of the piece, its joinery, and finish curing time. Large items such as conference tables and wardrobes are usually near the longer end of this range. We’ll confirm your expected ship date by email within 2 business days of your order and send updates during production.

3. Handling (decor). Decor and accent pieces are made in small batches and kept ready to ship. They leave our studio within 3–5 business days.

4. Transit. Once shipped, furniture arrives in 3–7 business days by freight. Decor arrives in 3–5 business days by parcel carrier.

Carriers and Tracking

• Furniture ships via insured freight carriers, such as FedEx Freight or a dedicated furniture delivery partner. It is packed in protective wooden crating or heavy-duty furniture packaging.
• Decor ships via UPS or FedEx Ground in padded boxes.
• We email your tracking number as soon as your order leaves our studio.

Delivery Process for Furniture

• Appointment: The freight carrier will call or email you to schedule a delivery window, usually 1–2 days before delivery. Please make sure your phone number at checkout is correct.
• Delivery level: Standard delivery is threshold delivery: the carrier brings your item inside the first door of your home or garage. Room placement, unpacking, assembly, and removal of packaging are not included.
• Signature: An adult (18+) must be present to sign for furniture deliveries.
• Measure first: Please measure doorways, hallways, stairwells, and elevators before ordering. Product dimensions are listed on every product page, and we’re happy to help you check fit before you buy.

Delays

If your order can’t ship within the time stated at checkout, we will email you before the original ship date with a revised date. You can then choose to wait for the new date or cancel for a full refund. If we can’t give a revised date, we will cancel the order and refund you in full. Shipping delays caused by weather or carrier disruptions are outside our control, but we’ll keep you updated and help resolve them.

Address Changes

Please double-check your shipping address at checkout. You can change it free of charge by contacting us before your order ships. Once an order has shipped, we can’t guarantee a change, but we’ll work with the carrier to try.

Missed or Refused Deliveries

• If a freight delivery appointment is missed or the carrier can’t complete delivery because of an incorrect address, the carrier may charge a redelivery fee. We will pass that fee on to you at cost, with no markup, and tell you the amount before the carrier rescheduling is confirmed.
• If an undamaged order is refused at delivery, it will be treated as a return under our Refund & Return Policy.

Damaged, Lost, or Missing Shipments

Every shipment is fully insured, so you’re covered at no cost to you.

At delivery:

1. Inspect the packaging before signing.
2. If you see any damage, write “damaged” on the delivery receipt, then sign.
3. Take photos of the packaging and the item.

Within 48 hours of delivery: Email info@drapperwoodsf.com or call +1 415-728-2597 with your order number and photos. This applies to visible damage and to damage you discover while unpacking.

We will then repair, replace, or fully refund the item, whichever you prefer, at no cost to you. We handle the claim with the carrier.

Lost shipments: If tracking hasn’t updated for 7 business days, or your order hasn’t arrived within 5 business days after the estimated delivery date, contact us. We’ll investigate with the carrier and, if the shipment is lost, send a replacement or issue a full refund.

Questions?

Drapper Woods SF
455 Mission Bay Blvd S, San Francisco, CA 94158, United States
Email: info@drapperwoodsf.com
Phone: +1 415-728-2597 (Monday–Friday, 9:00 AM–5:00 PM PT)