We want you to love your Drapper Woods SF furniture. If something isn’t right, this policy explains exactly what can be returned, what it costs, and how quickly you’ll be refunded.

Returns at a Glance

   
Return window 14 calendar days from the date of delivery
Restocking fee None ($0)
Damaged, defective, or wrong item Free return or replacement, plus a full refund if you choose
Change-of-mind returns Accepted for standard items; you pay return shipping (the exact cost is quoted before you agree)
Custom quoted pieces Final sale, except for damage or defects
Refund method Original payment method
Refund timing Issued within 5–10 business days after we receive your return

What Can Be Returned

Standard items: returnable within 14 days. This means any product ordered from our website using the size, color, and finish options shown on the product page. This includes items bought at a sale price.

To be eligible, a returned item must be:

  • unused and in the same condition you received it, with no damage, marks, or alterations;
  • complete with all parts, hardware, and accessories;
  • packed securely. Original packaging is preferred; if it’s unavailable, we’ll advise on suitable packaging.

Custom quoted pieces: final sale. Pieces made to a custom quote are final sale. These are pieces with dimensions, finishes, or wood species that are not available as options on the product page, usually arranged by email with the studio. We build these to your exact specifications, so we can’t resell them. They are still fully covered for damage in transit and manufacturing defects (see below).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a manufacturing defect, or isn’t what you ordered, you pay nothing to fix it.

  1. Report it within 48 hours of delivery. Email info@drapperwoodsf.com or call +1 415-728-2597 with your order number and photos of the item and packaging.
  2. Choose your remedy: repair, replacement, or a full refund.
  3. We cover all costs, including return freight pickup if needed.

Defects found later: If a defect in our workmanship appears after the return window, such as a failed joint, contact us with photos and a description. We will repair or replace the affected piece.

Change-of-Mind Returns

You can return a standard item within 14 days of delivery if it doesn’t suit your space.

  • No restocking fee.
  • Return shipping is paid by you.
    • Furniture: we arrange freight pickup from your home and give you the exact pickup cost in writing before you agree to the return. This cost is deducted from your refund.
    • Decor and accents: you can ship the item yourself with any tracked carrier, or use a prepaid label from us, in which case the label cost is deducted from your refund.
  • Your original shipping was free, so nothing else is deducted.

How to Start a Return

  1. Contact us within 14 days of delivery. Email info@drapperwoodsf.com or call +1 415-728-2597 (Monday–Friday, 9:00 AM–5:00 PM PT). Include your order number and the item(s) you want to return.
  2. Receive your Return Authorization (RMA). We reply within 1 business day with your RMA number, return instructions, and, for change-of-mind returns, the exact return shipping cost.
  3. Send the item back. Pack it securely and write your RMA number on the package. For furniture, we schedule the freight pickup with you.

Return address (only use this once you have an RMA, since returns without one may be delayed):
Drapper Woods SF – Returns
455 Mission Bay Blvd S
San Francisco, CA 94158
United States

Refunds

  • Inspection: We inspect returns within 3 business days of receiving them and email you to confirm.
  • Processing: Approved refunds are issued within 5–10 business days after we receive your return.
  • Method: Refunds go to your original payment method. Your bank or card issuer may take an additional 3–5 business days to show the credit.
  • What’s refunded: the full price you paid for the item, including applicable sales tax, minus return shipping for change-of-mind returns only.
  • Partial refunds: If a returned item arrives used, damaged after delivery, or missing parts, we may issue a partial refund that reflects the condition. We’ll send you photos and explain the amount before processing it.

Exchanges

We don’t process direct exchanges, because each piece is made to order. To get a different size, finish, or item, return the original under this policy and place a new order. If you contact us first, we can prioritize production on the new order.

Refused Deliveries

If you refuse an undamaged delivery, it is treated as a change-of-mind return: the return freight cost is deducted from your refund. If the shipment is visibly damaged, please refuse it or note the damage on the delivery receipt and contact us. You’ll receive a full replacement or refund at no cost.

Order Cancellations

  • Within 24 hours of ordering: cancel free of charge for a full refund.
  • After 24 hours, before shipping: production on your piece has begun, so a cancellation fee of 25% of the item price applies, and the rest is refunded.
  • After shipping: the order can no longer be cancelled, but standard items can be returned under this policy.
  • Decor and accents: can be cancelled free of charge any time before they ship.

Questions?

Drapper Woods SF
455 Mission Bay Blvd S, San Francisco, CA 94158, United States
Email: info@drapperwoodsf.com
Phone: +1 415-728-2597 (Monday–Friday, 9:00 AM–5:00 PM PT)