Electric Chair Lift, Get Up from Floor, Floor Lift for Elderly, Can be Raised to 20 ? Help You Stand Up Again, Support Up to 300 LBS, Item Weight 30 LBS

Does the package come with charger and remote control, do I need to buy them separately?

Yes, the package comes with charger and remote control. If you receive a package that's missing any of these items, we'll send you replacement.

I'm confused about the Charging Info. After charging my hand control for 3 hours, there's still no light. Is it broken?

During charging, the charger's light turns red and green when fully charged. The hand controller's light itself remains off during or after charging. To check the battery, press "UP" or "DOWN" on the controller; the light indicates the battery level.

If I use the chair lift mainly for emergencies and not frequently, how often should I charge the hand controller?

The charging frequency for the hand controller should align with how often you plan to use it. However, even if you don't use the chair lift for extended periods, I recommend charging it fully at least once a month to prevent deep discharge.

Is it safe to use this chair lift in the bathtub, and can I immerse it in water?

Our chair lift is waterproof, allowing safe usage in water as long as the hand control is properly connected to the chair. It's safe to submerge during a bath, but make sure not to leave it submerged for extended periods after you're done.

What if I find the product doesn't meet my expectations but the 30 days return period has passed?

Glad to clarify our return policy for you! While the Amazon's return window is 30 days, we extend a 3-month return period for our buyers. We are just a message away!